Doing so will close any running applications or processes and re-initializes hardware drivers within your device. Step 2 – Check for OS updates Verify your device is using the latest OS as updates can contain feature enhancements as well as system stability and security improvements.To reboot your device, press and hold the power key followed by tapping Reboot. To check for available OS updates complete the following steps: If an OS update is found, install the update followed by testing after your device restarts.As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed.To get out of Safe Mode, press and hold the power key followed by tapping Reboot.Step 6 – Force Stop & Clear Cache Should the issue occur when using a specific app or game, consider using the Force Stop option to completely shut the app or game down.This option will also temporarily stop any background services that are accessing this app or game which may help resolve the issue.
Are you encountering an issue with your PRIV smartphone?
We recommend removing recently installed apps and games one by one, followed by testing.
To view a chronological listing of apps and games you have installed so you can remove recently installs apps and game first, complete the following steps: When the app or game has been removed, test and identify if the problems have gone away.
To review your internal storage space complete the following steps: Step 5 – What’s misbehaving?
Should you still encounter stability issues, the next step is identifying if the issue is specific to a single app, game, or something unknown.
Proceed to test and, should the issue still occur, move to the next step Step 7 – Clear Data If using the Force Stop and Clear Cache options didn’t help, you will next want to use the Clear Data option.